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26th
April 2000
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ABOUT US
Please DO NOT return the defected VCDs to us. We will provide a full service to deliver a replacement to all our customers via registered air mail. However, the reliability of the postal service in our region is doubtful at times which is why we highly recommend that every purchase qualifies for our 
Express Delivery FREE Upgrade (refer
to Shipping Policy
for qualification prerequisites).VCD1.theshoppe.com provides full information on all the titles that we carry. All titles are graded according to their picture quality and is at the discretion of the buyer to purchase. In some cases, due to our short-comings during the testing process, some VCDs may without our knowledge be corrupted and hang during play in which upon notification will be replaced promptly. As we serve our customers with the highest regards, do notify us through e-mail your suggestions and any recommendations so that we may serve you better. As to be effective and efficient, VCD1.theshoppe.com has a policy to reply all e-mails within 24 hours.
Express
Delivery for FREE. Instead of
waiting up to 10-18 days to receive your order, you will receive it within
2-7 days. You can start to enjoy the movies, music or songs even sooner.
The wonderful part about this of course is that the
Express Delivery upgrade is FREE.
Express shipping usually incurs an additional charge on top of the standard
shipping charges. So, with VCD1.theshoppe.com,
literally the more you buy, the more you save... .Please note that the standard shipping charge will still be applied and that Express
Delivery can only be made to houses, apartments or businesses and
cannot be made to P.O. Boxes or APO/FPO address.
EXPRESS DELIVERYPackage Insured / Delivery Guaranteed. Delivery in 2-7 Business Days (Mon - Fri) to Most Countries. REGISTERED AIRMAIL Package NOT Insured / Delivery NOT Guaranteed. Delivery in 10 - 18 Business Days - depending on zones (Mon - Sat)
If the package is lost, damaged or vandalized in shipment, the customer will not be held liable. The effected merchandise will be re-shipped FREE of charge or the customer will be credited for the value of the damaged or lost goods. Package NOT Insured If the package is lost, damaged or vandalized in shipment, VCD1.theshoppe.com will not be held liable for the merchandise or cost of shipment. Business Days FedEx has a 5 day work week (Mon - Fri), packages will only be delivered on these days. The Registered Airmail has a 6 day work week (Mon - Sat), packages will only be delivered on these days.
What guarantees does VCD1.theshoppe.com
provides on its products and services ?
We have a 30 days money-back guarantee upon delivery which excludes any dissatisfaction pertaining to the picture quality which has been clearly explained. We guarantee full customer satisfaction with all VCD1.theshoppe.com merchandise. In the event of damaged or defective item delivered to you, VCD1.theshoppe.com will send a replacement via registered air mail and no returns are required. How Long before I receive my merchandise ? Preparations for shipping your order will be processed on the same day we receive your order depending on the availability of stocks. Notification by email for the estimated time of arrival and the parcel tracking number will be made for your reference. Small orders are sent by registered airmail and should reach you in 10-18 business days depending on your location (refer to Shipping Policy for the zone shipment table) As for Express
Delivery, you should receive your merchandise in 2-7 days again depending
on your location. What if the items that I order is out of stock ? VCD1.theshoppe.com cannot guarantee immediate availability of titles ordered or whether it 100% does not contain any subtitles, as our inventory change significantly from day to day basis. An email notification will be made to inform you of your order status and in the case of unavailability of your order, modifications can be made accordingly. What currency are the prices listed in ? All prices are quoted in US Dollar (USD) and you will be charged in USD. However, if you are ordering from a country other than the United States, your credit card company will automatically convert the USD amount into your local currency equivalent. What countries does VCD1.theshoppe.com ship to ? VCD1.theshoppe.com has a worldwide shipping policy except for Israel which our country does not permit us to.
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